In Darlington, a town steeped in rail history, teenage and elderly rail passengers agree nothing beats talking to a human
“I’ve worked in computers all my life but I find these machines really difficult to use,” said 73-year-old Adrian Bennett, explaining why he will always buy a train ticket from a human being if he can.
“I just can’t be bothered with them and if there is someone I can actually speak to then I will. I think you pay more money if you use a machine. It is a lot of hassle, a lot of aggravation and they should definitely keep the ticket offices.”
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